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704-391-6000
800-365-6665
Serving the Carolinas since 1952

Frequently Asked Questions

For Manufacturer "In Warranty" Service

Queen City Audio Video Appliances strives for world class service before, during and after the sale.

 
  • Customer Service Department: 704-391-6000- Option 5
  • Customer Service Email: productservices@queencityonline.com
  • Customer Service Fax: 704-391-6038
  • Extended Warranties - 704-391-6000 - Option 5
  • Repairs - While we do not do repairs, we will gladly refer you to an authorized service provider.
  • Delivery & Shipping Questions: 704-391-6000 - Option 3
  • For local delivery our Delivery People will call you the afternoon before your delivery to confirm your delivery time and 30 minutes prior to your delivery on the delivery day.
 
  • Mailing Address:
  • Queen City Audio Video & Appliances
  • Corporate Office
  • 2430 Queen City Drive
  • Charlotte, NC 28208