7.4 cu. ft. Ultra Large Capacity Smart Front Load Electric Energy Star Dryer with Sensor Dry & Steam Technology

By: Tor N

Source: lg.com

Submitted: 2025-03-06

I have a three month old dryer that stopped heating. I have tried to get it repaired four times with customer service. I have been ghosted four times. They simply stopped responding to me. I dont know what else I can do to get this brand new dryer fixed. No one probably looks at these reviews or cares. But maybe it will give other would-be customers pause before they buy an LG dryer.

By: Kasey867

Source: lg.com

Submitted: 2025-01-26

If i could give this less than 1 star I would. Prior dryer from other brand I had for 13 years before it started to slow down. This piece lasted a whopping 15 months before the heating element inside the machine failed. Low and behold its not covered under warranty anymore and not their problem. Even at a discount I would not recommend buying this product or anything from LG in their washer/dryer area.

By: Kevbrisrq

Source: lg.com

Submitted: 2024-12-10

On December 6 2024 we received a new LG washer and dryer delivered by RXO. Unfortunately the delivery team removed the pedestals we intended to reuse causing initial inconvenience. More alarmingly on December 7 the brand-new unused dryer caught fire filling our home with smoke and soot. We promptly called 911 and were fortunate to prevent a larger disaster. Despite the severity of the incident we have yet to receive any substantial communication or support from LG. While a technician visit is scheduled for five days later we are left to manage the immediate aftermath including electrical repairs and extensive cleaning. Given the alarming nature of this incident and the lack of timely response from LG we urge consumers to exercise caution when considering LG products.

By: Stormomma

Source: lg.com

Submitted: 2024-10-07

The door on this dryer and on other LG models as far as I can surmise from searching reviews on various retailer sites does not close and seal properly. We bought this DLEX5500 a couple recently and upon first use noticed that you could insert your hand between the closed door and machine. You could see the dryer light around the gasket and the door has at least 1/4 inch of play when closed. We asked for a repair assuming we got a messed up dryer. The technician seemed surprised by this problem and it took two more trips for him to replace the door with one that has a shorter latch. However the door still does not seal. Lint sticks to the gasket and around the opening of the machine and even ends up leaking out onto the floor. The issue was sent to a Presidential Liason who also seemed surprised and ended up telling me that the technical folks at LG say the dryer is working as designed. I mention these two LG a people acting surprised because this has apparently been an issue with LG dryer doors for years so I doubt either was surprised. I asked to speak to an engineer about why LG would design and produce a dryer that made a mess with lint and a conversation with an engineer has not happened. Online I found other folks who have the same issue with other LG dryer model and the solution offered by LG is to wipe the dryer gasket door opening and floor with a damp cloth after each load. Really. Added work to using a brand new dryer. It is unbelievable. Had I known this issue existed there is no way I would have purchased an LG dryer and matching washer.

By: Sumit Sharma

Source: lg.com

Submitted: 2024-09-20

The washer and dryer both are amazing. Very much satisfied