How Can I Schedule A Pick-Up?

You can schedule a pick-up in-store or by calling this number (704-391-6031). Our pick-up services are available Monday-Saturday from 9am-5pm.

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Warehouse and Customer Pick-up

Name: Queen City Homestore – Warehouse and Customer Pick-up
Address: 3550 Westinghouse Blvd, Charlotte, NC, 28273, US
Telephone: (980) 321-4234

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3550 Westinghouse Blvd

Charlotte, NC

28273

Phone: (980) 321-4234

Mon – Sat:

9:00 AM

5:00 PM

Queen City Warehouse and Customer Pick-Up in Charlotte, NC

Our Charlotte-based Queen City Warehouse and Customer Pick-Up Center is the central hub for fast, efficient order fulfillment across all Queen City Homestore locations in North and South Carolina.

Whether you’ve made a purchase online or in-store, our warehouse is where your order is prepped, packed, and made ready for delivery or scheduled pick-up.

Services Offered

Customer Order Pick-Up: Picked out something from one of our Queen City Homestore locations? You can choose to pick it up right here at our main warehouse. We'll contact you when your order is ready and provide all the details you need for a smooth pick-up experience.
Warehouse Fulfillment & Distribution: This facility serves all Queen City locations across the Carolinas. Our warehouse team works hard to ensure your items are carefully prepared and ready for delivery or in-store transfers.
Not a Retail Store: Please note: This is not a shopping location. Products cannot be browsed or purchased on-site. For in-person shopping, please visit one of our nearby retail stores.

Serving All Queen City Locations in the Carolinas

From Charlotte and Pineville to Greensboro, Winston-Salem, and beyond, our Westinghouse Blvd. warehouse plays a key role in supporting all Queen City Homestore locations across North and South Carolina.

Whether your home is in Mecklenburg County or across the border in York or Lancaster County, your Queen City order likely comes through here first.

Warehouse Location Reviews

M Mike Everhart

We purchased a refrigerator from Queen City in W-S. J.C. Winkler was our salesman. J.C. was very helpful and didn't pressure us. He answered our questions and explained the different features and types of refrigerators they sell. It was so nice to have someone be willing to help you and not rush you. And Queen City had so much more in stock than the other stores. We are glad Queen City opened a store in W-S.

V Victor Rente

JC and Queen City were great. We initially ordered a new Bosch refrigerator but once it delivered, we realized it was too tall for the space (my fault). JC was very helpful with getting the unit credited. We were happy to find another fridge from Queen City and JC handled the special order from Viking and kept us apprised with the updates along the way. The fridge was even available earlier than expected and JC was able to push up the delivery. We will definitely work with JC and Queen City in the future.

G Gus Matchunis

Mike Coscarelli did every appliance in our new home, and we also use him for our dealership needs. He is the most knowledgeable man in the industry and the only person I ever recommend!

LEARN MORE

How do I schedule a pick-up?

You can do this in one of two ways:

In-store: Work directly with a Product Specialist to place your order and schedule pickup.
Online: After placing your order online, an ecommerce specialist will contact you to review your order, confirm availability, complete paperwork, and assist with scheduling your pickup time.

Pickup services are available Monday through Saturday, 9:00 AM to 5:00 PM. When you arrive, please bring proper identification, including a valid driver’s license and the credit card used for the purchase, to ensure a smooth and efficient pickup.

How do I know what loading dock to go to?

To pick up your order, head on over to loading dock 6 or 7. If you have trouble locating these docks, there is always staff on site to help guide you to the right dock.

How many warehouse locations are there?

Queen City operates one central warehouse and customer pick-up location in the Charlotte, NC area. It serves as the fulfillment and customer pickup hub for all Queen City Homestore locations across North and South Carolina. Orders from any showroom are processed, staged, and prepared for pickup or delivery through this location. To check out in-person storerooms, explore our other store locations today!

Can I browse inventory in the warehouse?

Unfortunately, no, our warehouse is used to stock inventory and provide convenient pickup services. Each location keeps items stocked locally in their warehouse for same-day deliveries. To browse our inventory you can either explore our "Pick Up Today" icons throughout our online shopping experience or find a local store near you!

What type of products can I pick up at the warehouse?

The Queen City Homestore warehouse and customer pick-up location in Charlotte, NC allows customers to pick up a wide selection of products purchased in-store or online. This includes major appliances such as refrigerators, washers, dryers, and ovens, as well as furniture for the living room, bedroom, and dining room. Customers can also pick up mattresses, TVs, grills, outdoor items, and other home essentials once their order has been processed and prepared for release. The warehouse serves as a central fulfillment hub, meaning nearly all Queen City Homestore purchases can be picked up here once they are ready.

What should I know before my products are delivered?

We've prepared helpful videos for you to watch in preparation for your upcoming delivery. Click on the relevant content below. If you have further questions or concerns about your delivery, please contact your product specialist or our delivery team at 704-391-6000 x 3.